Chatbots – a term familiar to many, yet foreign to others. Essentially, they are programmes built to automatically engage with messages that are received. They can be programmed to respond in ways that are dependent on identified keywords present in the text received. Chatbots also leverage on popular mediums like website chat windows, SMS text and even social media messaging services like Facebook and Twitter to receive and respond to messages.
Chatbots can even use machine learning to adapt their responses to fit different situations.